Marcclaire

1. How do I make changes to the order I’ve just placed?

To make changes to your order, please contact our support team through our Contact Us page, send an email to support@marcclaire.com, or use the chat box at the bottom of the screen for assistance. We’ll do our best to accommodate your request promptly.

2. What is the ETA (Estimated Time of Arrival)?

The estimated time of arrival (ETA) for your order is approximately 8 to 17 business days, which includes both processing and shipping time. Please keep in mind that actual delivery times may vary based on your location and external factors. For specific inquiries about your order, feel free to reach out to our support team through our Contact Us page, via email at support@marcclaire.com, or by using the chat box at the bottom of the screen.

3. How do I track my order?

To track your order, please use the tracking information provided in the shipping confirmation email. If you encounter any issues, feel free to reach out to our support team through our Contact Us page or use the chat box for assistance.

4. Do you have international shipping?

Yes, we offer international shipping. Our products can be delivered worldwide. The estimated delivery time may vary based on your location.

5. I never received my items, what should I do?

-> If you haven’t received your items within the estimated delivery time, please contact our support team immediately through our Contact Us page or via email at support@marcclaire.com. We’ll investigate the matter and provide a prompt resolution.

6. How can I return/exchange products?

-> To initiate a return or exchange, please visit our Returns & Exchanges page for detailed instructions. If you have further questions, you can contact our support team through our Contact Us page or by sending an email to support@marcclaire.com.

7. How do I make a return/replacement?

-> For returns or replacements, please follow the instructions on our Returns & Exchanges page. If you need assistance, don’t hesitate to contact our support team through our Contact Us page or via email at support@marcclaire.com.

8. My bundle arrived damaged, what should I do?

-> We apologize for any inconvenience. Please contact our support team immediately with details about the damaged items through our Contact Us page or by sending an email to support@marcclaire.com. We’ll work swiftly to resolve the issue and ensure your satisfaction.